U.S. SHIPPING: We ship to any US address. Please note that there are restrictions on some products. Orders below $120 (pre-tax) are shipped for a flat rate of $10. Orders over $120 ship free.
CANADIAN SHIPPING: We now ship to Canada! Shipping rates to Canada are based on destination and range from $22 to $50 USD. Canadian customers are responsible for paying all applicable taxes and duties to their local authorities.
Expedited shipping: We can ship any order overnight or 2nd Day Air via UPS. Expedited orders incur an extra fee based on the service selected. Please call us to arrange an expedited shipment.
You may also choose Free Kerrytown Pickup at checkout if you live locally. You can pick up your order curbside between 12 and 3 every day: just pull up, and give us a call (734-780-7867).
Returns Policy
Spun is unable to accept any returns of notions, needles, books, periodicals, or project bags unless the item is defective. We do not accept returns of clearance goods. We accept returns of yarn for 6 months after the date of purchase provided it is in pristine condition and unwound. If the return is made within 30 days of purchase, we will refund the original payment. After 30 days and before 6 months we will provide store credit for the amount of the return. If you are returning yarn that is defective, there is no cutoff date, and Spun will pay the return shipping costs. Please be aware that shipping costs may apply for any other pre-approved returned goods.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.