For arrival before the holidays, please have orders in by December 10.
We can ship to any US address. Please note that there are restrictions on some products. Orders below $100 (pre-tax) are shipped for a flat rate of $9. Orders over $100 ship free. You may also choose Free Kerrytown Pickup at checkout if you live locally. You can pick up your order curbside between 12 and 3 every day: just pull up, and give us a call (734-780-7867).
Spun is unable to accept any returns of notions, needles, books, periodicals, or project bags unless the item is defective. We do not accept returns of clearance goods. We accept returns of yarn for 6 months after the date of purchase provided it is in pristine condition and unwound. If the return is made within 30 days of purchase, we will refund the original payment. After 30 days and before 6 months we will provide store credit for the amount of the return. If you are returning yarn that is defective, there is no cutoff date, and Spun will pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.